What to do if you have lost an item:

Purse, wallet, instrument, laptop, medication:
Call the information centre at 613-741-4390 where staff will help you to locate the item. All found items must be picked up at the OC Transpo Lost & Found.

Cellphone:
Call your phone for one hour after your loss. If someone answers, ask him or her to give your phone to a bus operator. If no one answers your phone, contact your service provider to postpone your service and call the OC Transpo Lost & Found at 10:30am the next day.

Bus Pass:
Call the Lost & Found at 11:00am on the day after your loss. Most lost bus passes will arrive at the OC Transpo Lost & Found within 3 days of the loss. However, if the finder puts your bus pass in a mail box, it will take 10 to 14 days to arrive. Coming soon: Check our Monthy Bus Pass Registry to see if your pass may have arrived at the Lost & Found. Only first and last name initials are listed, to protect the privacy of the owners of passes.

Miscellaneous items, ID cards, keys, bikes, sports equipment, winter wear items, umbrellas, clothing, books, backpacks, briefcases, jewelry:
Call the OC Transpo Lost & Found at 10:30am the day after your loss. When you call, please be ready to describe what your items look like.

Coming soon: Check the registry for unique items that arrived in a given month but have not been claimed. Items are described in general terms, to ensure that only the rightful owner may claim the item.

What to do if you have found an item:

You can give the item to any bus operator or give the item to a staff person at one of the OC Transpo stations, such as the Rideau Centre. Or, you can bring the item directly to the Lost & Found, at 153 Chapel Street.

You will have the right to claim the item if it has not been claimed during the holding period.

OC TRANSPO LOST & FOUND TELEPHONE NUMBER
613-563-4011 

Other important information:

Q - What is the holding period for lost items?

A - wallets, purses, laptops, jewelry: 3 months
      cellphones: 2 months
      winter wear items: 14 days
      all other items: 31 days

Q -  How many times should I call the Lost & Found about my item?

A - The successful return of your item begins with the kindness of the finder. Sometimes, the finder will try to find you on his/her own before turning your item into the Lost & Found. For this reason, we ask that you contact us for a period of 5 business days following the loss of your item. If your item has not come in within that time, either the item was not lost on an OC Transpo bus, or the finder did not turn the item in. We do not take names and numbers to call people who are looking to retrieve lost items, however if you email the Lost & Found, you will receive a reply within 3 business days.

Q - What will happen if my item is found?

A - When an OC Transpo staff person confirms that your item has arrived at the Lost & Found she/he will ask you for your name and phone number. Your item will be placed in the pick up box. When you arrived to claim your item, please inform the staff that your item is in the pick up box. You are expected to pick up your item within one week unless you make special arrangements for a later date.

Q - Can I arrange for someone else to pick up my item?

A - Yes. You must provide the name of the person in advance of the pick up. This person will be required to provide identification when the item is picked up.

Q - What happens to unclaimed items?

A - Some unclaimed items are given to charity. The remaining unclaimed items will be sold at Unclaimed Items Sales that are held at Heartwood House on the last Saturday of April and October, each year.

For all other contact, or customer concerns regarding Lost & Found administration, please contact Maureen Moloughney, Executive Director of Heartwood House, at 613-241-5937 or 613-563-4011.